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AI Customer Support Employee

Helps customers get accurate answers faster.

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Works with tools like

  • Zendesk
  • Intercom
  • Freshdesk
  • Help Scout
  • Gmail
  • Outlook
Concept demo: an AI customer support employee classifies a ticket queue, retrieves the relevant help-center policy, routes a billing dispute to a person, drafts a reply, and sends it after an agent approves.
  1. Checks the support queue
  2. Classifies and prioritizes each ticket
  3. Retrieves the relevant policy
  4. Routes a billing dispute to a person
  5. Drafts a reply grounded in policy
  6. Waits for an agent to approve
  7. Sends the reply and updates ticket status

What it handles

  1. Ticket triageClassifies and prioritizes every ticket as it arrives.
  2. Answers from your policiesFinds the relevant help-center article before drafting.
  3. Reply draftsWrites replies grounded in your policies for an agent to approve.
  4. RoutingSends billing disputes and edge cases to the right person.

You stay in charge of

  • Replies before they reach a customer
  • Refunds, credits, and billing changes
  • Anything a customer marks as urgent

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Claorova

Put your AI Customer Support Employee to work.

Tell us about your workflow. We will scope it, build it, connect it, and manage it.

Prefer email? selsaady@claorova.com