Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website at claorova.com and the services provided by Claorova (“Claorova,” “we,” “us,” or “our”) (together, the “Services”). Please read them carefully.

1. Acceptance of these Terms

By accessing or using the Services, creating an account, starting a trial, paying through our checkout, or accepting a proposal or agreement, you agree to be bound by these Terms and by our Privacy Policy. By signing up for any of our services, you agree to data collection, sharing with service providers and connected applications, AI processing as described in the Privacy Policy, billing terms, and all other provisions of these Terms and the Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

3. The Services

Claorova provides custom software, AI automation, branding, web design, and related digital services. Scope, deliverables, timing, and fees for client work may also be set out in a proposal, statement of work, or other written agreement.

4. Your responsibilities

You agree to provide accurate information and timely feedback. You are responsible for materials you supply and for having the right to use and share them with us.

5. Acceptable use

You agree not to:

• use the Services in violation of any law or the rights of others;
• upload content you do not have the right to use, or that is unlawful or malicious;
• attempt to access, probe, or disrupt the Services or their security;
• reverse engineer, scrape, or resell the Services except as permitted by law;
• misuse the Services in any way that could harm Claorova or other users.

6. Fees and payment

Fees, deposits, milestones, and payment dates are stated in the applicable proposal or agreement. You remain responsible for charges already incurred and approved work completed through the effective date of cancellation.

7. Refunds

ALL FEES ARE NON-REFUNDABLE, INCLUDING FOR PARTIAL BILLING PERIODS AND REGARDLESS OF USAGE OR RESULTS, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW. Cancelling stops future charges but does not entitle you to a refund of amounts already paid.

7a. Subscriptions, free trials, and automatic renewal

Subscription plans are sold per user or per firm and billed in advance on the billing interval shown at checkout. A subscription that starts with a free trial requires a valid payment method up front. At the end of the trial period the payment method on file is charged automatically for the first billing period, and on the same schedule thereafter, until the subscription is cancelled.

SUBSCRIPTIONS RENEW AUTOMATICALLY. WE ARE NOT REQUIRED TO SEND YOU A RENEWAL REMINDER BEFORE EACH CHARGE. It is your responsibility to review your subscription, billing date, and payment method and to cancel before the next charge if you do not want to continue.

You may cancel at any time from the billing portal or by contacting us. Cancellation stops future charges and takes effect at the end of the period you have already paid for, unless otherwise stated at checkout. You keep access for the remainder of that period.

CANCELLATION MAY TAKE LONGER TO PROCESS THAN SIGNUP. Creating an account or starting checkout may be immediate, but cancellation requests may require additional verification, billing-system processing, or support review before they take effect. You remain responsible for charges that occur before cancellation is fully processed.

SUBSCRIPTION FEES ARE NON-REFUNDABLE WHERE THE SERVICE HAS BEEN AVAILABLE AND OPERATING SUBSTANTIALLY AS DESCRIBED, INCLUDING WHERE YOU DID NOT USE IT, FORGOT TO CANCEL, OR CHANGED YOUR MIND, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW. If the Services are materially unavailable or fail to operate substantially as described for a sustained period, contact us and we will work with you in good faith on a credit or a refund for the affected period.

These subscription terms are presented again at checkout and must be accepted before a payment method is collected.

7b. AI features and optional AI credits

Firm OS and other Services may offer AI-assisted features and optional AI credit packs. Any optional credit pack will show its price, quantity, and applicable terms before purchase. The authorized account owner must take an affirmative action to approve that purchase. Saving a payment method during signup does not, by itself, authorize Claorova to charge an unspecified amount for future AI credits.

You are responsible for reviewing AI-assisted outputs before relying on them. AI features may process the files, statements, transaction information, and instructions submitted by authorized users as described in the Privacy Policy.

AI FEATURES ARE NOT CRISIS, MEDICAL, LEGAL, TAX, ACCOUNTING, OR MENTAL HEALTH SERVICES. They are not designed to detect, prevent, or respond to self-harm, suicide, abuse, or other emergencies, and Claorova does not provide self-harm response, crisis counseling, or emergency intervention through the Services. If you or someone else may be in danger, contact local emergency services or a qualified professional immediately.

8. Scope and price changes

Changes to an agreed scope, timeline, or price must be confirmed in writing. New work outside the agreed scope may require a separate estimate or change order.

9. Disclaimer of warranties (“as is”)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, secure, or that any result or output will be accurate or complete.

10. Work product and professional advice

Unless a written agreement expressly says otherwise, prototypes, automated outputs, and informational materials are not legal, tax, accounting, medical, or financial advice. You are responsible for reviewing deliverables and obtaining qualified professional advice where your use case requires it.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAOROVA AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAOROVA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Claorova and its owners, employees, and suppliers from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your content, your violation of these Terms, or your violation of any law or third-party right.

13. Suspension and termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or to protect the Services or other users. You may stop using the Services at any time. Sections that by their nature should survive termination will survive, including Sections 7 and 9 through 16.

14. Governing law; venue

These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the exclusive venue for any dispute that is not subject to arbitration is the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction.

15. Arbitration and class-action waiver

To the maximum extent permitted by applicable law, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration on an individual basis, not in a class, collective, or representative action. The arbitration will be seated in Maricopa County, Arizona, unless otherwise required by law. You and Claorova waive any right to a jury trial and to participate in a class action. If this class-action waiver is found unenforceable, the remainder of this section will still apply to the extent permitted. Where applicable law gives you a right to opt out of arbitration or to bring a claim in small-claims court, that right is preserved.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Material changes will be indicated as appropriate. Your continued use of the Services after an update means you accept the revised Terms.

17. Severability; entire agreement; waiver

If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. These Terms, together with the Privacy Policy, are the entire agreement between you and Claorova regarding the Services and supersede any prior agreements. Our failure to enforce any provision is not a waiver of it.

18. Contact

Questions about these Terms? Email selsaady@claorova.com.

This document is provided as general information and is not legal advice.